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Privacy Policy

Last Updated: May 5, 2026

Welcome to Raqam Meen. Your privacy is critically important to us. This comprehensive Privacy Policy explains how we collect, use, process, and protect your personal information when you use our mobile application ("App") and related services ("Services"). By accessing or using Raqam Meen, you consent to the data practices described in this policy.

1. Information We Collect

We collect several different types of information to provide and improve our Services to you:

  • Account Information: When you register, we collect your phone number via Telegram-based OTP verification. This serves as your unique identifier.
  • Contact Book Data: To provide our core Caller ID functionality, we require explicit permission to access your device's contact book. We collect names, phone numbers, and associated metadata from your contacts.
  • Device Information: We may collect device-specific information such as your hardware model, operating system version, unique device identifiers, and mobile network information.
  • Usage Data: We automatically collect information about how you interact with our App, including search queries, features used, and time spent on the App.

2. How We Use Your Information

We use the collected data for various purposes, including but not limited to:

  • Caller Identification: Your uploaded contacts are securely added to our community database to identify incoming calls for you and other users.
  • Spam and Fraud Detection: To analyze calling patterns and community reports to detect, block, and warn users about potential spam, fraud, or telemarketing calls.
  • Service Improvement: To monitor the usage of our App, detect technical issues, and improve our algorithms.
  • Communication: To send you essential service updates, security alerts, and administrative messages.

3. Data Sharing and Disclosure

We strictly protect your personal information and do not sell it to third-party marketers. We may share your data only in the following circumstances:

  • Community Database: Names associated with phone numbers from your contact book may be displayed to other users when they receive a call from that number. We ensure that this data is aggregated and not directly linked back to you as the source.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Service Providers: We may employ third-party companies to facilitate our Service, provide the Service on our behalf, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks and are obligated not to disclose or use it for any other purpose.

4. Data Security

The security of your data is important to us. We implement industry-standard security measures, including SSL/HTTPS encryption, secure server architecture, and strict access controls to protect your information from unauthorized access, alteration, disclosure, or destruction. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Your Data Rights and Choices

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access and Update: You can review and update your account information directly within the App.
  • Revoke Permissions: You can revoke the App's access to your contact book at any time via your device's operating system settings. Note that doing so will limit or disable the core functionality of the App.
  • Data Deletion: You have the right to request the deletion of your account and all associated personal data. You can initiate this process through the in-app settings or by contacting our support team.

6. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Officer at:

Email: raqam.meen@gmail.com